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How to Whitelist emails

Why

Are you expecting an important email but is not landing in your inbox?

In this article, we describe how you can “whitelist” the sender’s email address, in order to ensure proper delivery of emails to your inbox. 

You can add senders of legitimate emails to your whitelist list, also called the Approved or Safe Sender list. Scroll below to view instructions on how to whitelist emails for several popular Internet Service Providers and email companies.

**NOTE – The following instructions are not covering all the email providers and companies. There are instructions for some popular Internet Service Providers and email companies.

Web-based

Desktop

Mobile

  • AOL Mail
  • Apple Mobile Me
  • Comcast
  • Earthlink
  • Gmail
  • NetZero
  • Windows Live Hotmail
  • Yahoo! Mail
  • Apple Mac Mail
  • Mozzila Thunderbird for PC/Mac
  • Outlook 2003
  • Outlook 2007
  • Outlook 2010
  • Android
  • iPhone/iPad

AOL Mail
1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter [whitelist email] and additional information if you wish.

4. Click Add Contact button in the popup to finish.

Apple Mail
1. Click [whitelist email] in the header of the message you’re viewing.

2. Click Add to finish.

Comcast
1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [whitelist email] you want to whitelist.

6. Click Add.
7. Click Update to finish.

Earthlink
1. Click Address Book.
2. Click Add Contact.
4. Save WhatCounts as a contact.
5. Click save.

Gmail
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [whitelist email] to contacts list to finish.

NetZero
1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter [whitelist email] and additional information if you wish.

5. Click Save to finish.

Windows Live Hotmail
1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [whitelist email] to finish.

Yahoo! Mail
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [whitelist email].
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.

Mac Mail
1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter [whitelist email] and additional information if you wish.
5. Click Edit to finish

Mozilla Thunderbird for PC
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [whitelist email] and additional information if you wish.
5. Click OK to finish.

Mozilla Thunderbird for Mac
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [whitelist email] and additional information if you wish.
5. Click OK to finish

Microsoft Outlook 2003
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [whitelist email] and additional information if you wish.
7. Click OK to finish.

Android Devices – Samsung, Google Nexus, others

1. In the default email client, touch the picture of the sender.

2. Click OK to add to contacts

 

iOS Devices – iPad, iPhone, iPod Touch 

1. On any message, tap the sender and add to either a new contact or an existing contact.

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